Last summer, a couple was flying home when their connecting Lufthansa flight in Germany was canceled. In August, they were flying home from Singapore on United Airlines when their Lufthansa Airlines connection between Germany and New Jersey was canceled, Giantisco told Business Insider. Advertisement"More than anything, we need the money we spent trying to get home at the last minute and being stuck in Munich," Giantisco said. They flew from Munich to London on a Lufthansa flight and from London to New Jersey on United. That became a challenge when they discovered their original flight information had been removed from their United flight history.

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